FAQ
New to Magazine cafe
A.We are the nation's top Print & Digital magazine sellers. Offering Single Issues and Subscriptions for purchase to over 3000+ magazines. We are USA based located in Manhattan New York.
Find the magazine you are looking for, using our Search or Browse by Category. Choose between a Single Issue or Subscription on product detail page. Once your cart is complete. Review and Click on Checkout. Checkout as a Guest or setup an Account.
A.For changes to all existing orders, contact customer service at info@magazinecafestore.com with your Order details.
Single Issue Related
A. On the magazine product page under Single Issue option is the Issue Details. This displays information of the Issue and Cover associated with it. If the issue has multiple covers, you will see multiple tabs created with each tab associated with the respective cover. You can browse through the tab to select the cover desired.
A. Single issue order can be cancelled, unless it has been processed and shipped. For more details please contact customer support at info@magazinecafestore.com
Subscription Related
A. Yes we offer subscriptions to most Print magazines and Digital magazines.
A. For Print we offer Annual and Semi Annual (if available for that magazine) subscription. Annual & Flex (for limited magazines)
Subscription is the most popular. Some International publications we offer Annual Subscription Air or Sea options. You can choose between the 2 options based on how soon you want the subscription to begin.
All Digital subscriptions are only Annual subscriptions.
A. International magazine subscriptions begin with the current issue available or next available issue. Turnaround time is very quick 3-4 weeks unless otherwise specified. If an exception our customer service will contact you.
Domestic magazine subscriptions begin in 6-8 weeks depending on the magazine's print schedule.
Digital subscriptions begin with the current issue available at that time. An email address is required to start this subscription.
A. All subscriptions come with Free shipping. With each single issue you buy there is an additional shipping charge for it. is more expensive than
buying an annual subscription.
A. Yes absolutely. Please contact our customer service with the new address information at info@magazinecafestore.com with your Order details.
A. Yes you may by contacting customer support at info@magazinecafestore.com. Most subscriptions can be cancelled except Japanese & German magazines. Refund will be issued for all the unshipped issues.
Order Processing
A. Single issue Orders take 1-2
business days. Subscriptions orders based on the info on the product page.
A. Pre order is an order for a future issue. As soon as the issue arrives in stock from the Publisher, we process the orders on first come first basis.
A. We use opaque bubble mailers to protect them.
Payments & Shipping
A. Yes, we do ship domestic within the continent USA via USPS, UPS or similar services. There are 3 levels of service we offer. All come with Tracking option.
Media Mail: Most economical, usually takes about 5-8 business days in transit*.
Ground Shipping: UPS Ground shipping takes 3-5 business days in transit*, includes tracking facility
Express Shipping: 2nd Day Express delivery service in transit*, includes tracking facility
*Once we ship the package it is the expected number of days to receive the package. These time frame are good for mainland shipping only.
A. Yes, we ship to prisons, but there are some restrictions and rules. We advise you check with prison authorities or recipient before ordering. Once the order is shipped to the address provided to us, no refunds will be issued for returned / undelivered / wrongly delivered parcels due to incorrect address under any circumstances.
We accept all major Credit cards / Debit cards i.e. Visa, Mastercard, Amex, Discover ShopPay,
Google Pay and Paypal.
Refunds & Exchanges
Return & Refund Info for Single Issue:
If for some reason you are not happy with your purchase, you have 100 business days from the day of receipt of package to return us the magazine. The return shipping cost will be taken care of by the customer. Upon receipt of the package we will issue a refund for the value of the product only.
For further assistance contact ourcustomer service at info@magazinecafestore.com or call us at 212-391-2004 .
Return & Refund Info for Subscription:
Most subscriptions can be canceled except Japanese magazines. Refund will be issued for all the un shipped issues of the subscription.
You may initiate the process by contacting customer support at info@magazinecafestore.com and provide them with your subscription details.
All returns are to be sent back using the packaging in which order was sent or your own packaging. Once the package is received in warehouse, we will begin the refund process. For more information the refund process see below.
All Credit Card / Debit Card / Gift Card payments will be refunded back on the same account. We process the refund within 24 - 48 hrs after receiving the package, it can take 3-6 business days for the refund to show on the statement based on your bank / financial institution policy.
Paypal payments will be refunded back on the Paypal account used within 24 -48 hrs. This refund usually is instant but sometimes Paypal might hold a transaction for further investigation based on their policies.
If you are unsatisfied with a product or ordered a wrong product, we will be happy to assist you get the right one. For questions on exchanging a product, please contact us at info@magazinecafestore.com within 100 business days from the day of receipt of the original order / product. One of our customer service rep will assist you in the exchange process.
Return shipping and additional shipping costs for replacement product will be taken care of by the customer.
We shall not be liable to the customer or any other party for any direct, indirect, consequential loss of business /sales /profit /goodwill etc., on account of any delay / non receipt / discontinuation of ordered or subscribed magazine(s) from its publisher / whole seller / distributor or for losing / wrong delivery in transit /shipping by carrier company or due to any act of omission or commission by us / our employees /carrier company.
For any fault of ours, our liability will only be limited to refunding actual cost of issue(s) missed /lost by the customer.
International
We ship all over the world. Once the product is added to the
cart. The website will show you the Shipping service and Costs associated with
them.
Subscription cost shown on the product detail page is the actual subscription cost inclusive of delivery to your country.
This is the final price. No taxes, fees or shipping will be added this price.
Magazine Café takes responsibility of putting postage and customs clearance in USA only. If your home country requires any duties, fees or processing fees on International packages, it is your responsibility. Magazine Café will not be held liable for non delivery of package due to non payment of this. We recommend you check with your postal office before placing your order.
Auto Renew Service
We are pleased to offer our hassle free Auto Renew Service for International magazine subscriptions.
With Auto Renew Service our customers never have to worry about missing an issue of their favorite magazine in case they forgot to renew the subscription. This service ensures the subscription will be renewed automatically at the end of the current subscription term.
Digital magazine subscription and Domestic magazine subscriptions are not part of this service.
We always keep you informed about your account. Once the subscription term is near the end, we will send you a notice via email, informing you about this upcoming renewal.
An Order confirmation email will be sent out once the renewal has been processed for your records.
If you do intend to make any changes to your subscription i.e. subscriber name, duration of the subscription or opt out of the service. Contact our customer service at info@magazinecafestore.com or call 212-391- 2004 to assist you.
You are always in control of your account 100%.
Loyalty Program
A. Magazine Café Loyalty program is to reward our amazing customers. It is free to join. No Cost at all.Members can earn rewards points on all their purchases and get exclusive member benefits.
A. Only individuals can join. Corporations, partnerships, trusts and Government bodies are not eligible to participate.You must obtain permission from your parent or guardian prior to joining if you are under 18 years old.
A .It’s free.
You will earn points on every purchase.
You will earn 250 instant points when you update your subscriber profile.
You can redeem your points at any time.
Your points have no expiry date.
You’ll receive exclusive rewards.
A. Sign up for our Loyalty Program and 250 Points will be instantly added to your account.
A. After joining the Loyalty Program you will automatically earn 5 Points on every dollar you spend on www.magazinecafestore.com when a purchase is completed.
Any purchases you make prior to joining Loyalty program will not be eligible for Points.
A. 250 Points adds up to $2.50 of credit that you can spend at www.magazinecafestore.com
The redemption value of points is determined solely by www.magazinecafestore.com.
A. Points can be used at any time you choose. A minimum of 5 Points is required to start redeeming points against a purchase.
You must log in to your Loyalty Program account to redeem points against a purchase.
When selecting a payment method, you can determine to redeem points against the purchase. A purchase can be made with any combination of Points,Paypaland Credit Card as payment methods.
Points from different accounts cannot be merged, including between family members.
Points are never redeemable for cash.
Remember, you cannot redeem points if you use the guest check out option. There is no way to link your order as a guest to your account.
A. Yes, you can select how many points (i.e. how much credit) you’d like to use against your order when selecting your payment methods at the checkout.
To start redeeming points you need a minimum of just 5 points.
A. 250 Points for updating your profile will be instantly added to your account. These can be used immediately.
Points will be added to your account after completing a purchase. You can see the total number of pending Points in your account at any time. You will be emailed after 90 days to let you know your Points have landed and are ready to redeem!
A. If you cancel a purchase and receive a refund. Points earned for that purchase will not be added to your account.
If a purchase is canceled where points were redeemed, the amount paid will be refunded via the original method of payment, if any points redeemed will be not be put back in your account.
If the purchase was made with Points only, those points will not be put back in your account.
A. Your points balance and pending points balance are shown in your account page. Simply use your email and password to sign into your account at any time.
The email to log in is usually the address used for a purchase and where your purchase confirmation email was sent.
A. You must join the Loyalty Program to earn points.
You will have earned 5 Points on every $1 spent if you have joined when you made a purchase.
A. Please email our customer service info@magazinecafestore.com to further assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.